A customer can cancel an order anytime up to the time the order has been dispatched by calling our customer service. Once the order has been dispatched from our end, it cannot be cancelled. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders with/without providing any notification to the Customer. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
Given that we are dealing with food products, our company follows a strict no return or exchange policy. We will only allow exchanges if the product we have delivered is damaged. For damaged product related redressals please contact customer service at cs@naaginsauce.com within 72 hours of the product being delivered.
Each of these orders will be dealt with on an individual and case-by-case basis. Please do not send your purchase back to the manufacturer and please be advised to provide your receipt number for speedy damaged product redressal.
If you are sending back a damaged product, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your replacement product. If you are approved, then your replacement product will be processed and shipped out to you within a certain 7-10 days.
To return your product, you should mail your product to:
32-249, Anand Nagar, Vakola, Santacruz East, Mumbai, Maharashtra 400055
- Pick Up: If an item is deemed damaged by our customer service team (after redressal), Naagin will pay for the shipping of the product.
- Fees: You need to keep the products ready so our delivery boys can get them collected. We will call and let you know when the next pick up will take place.
- Contact: If you have any questions on how to return your item to us, contact us on cs@naaginsauce.com